PRIVACY POLICY
Last updated 11 October 2026
1. Who we are
Wilder Timber Framing Ltd (“we”, “us”) decides how the personal data collected through this website is used, which makes us its controller under UK data protection law.
- Company: Wilder Timber Framing Ltd, registered in England and Wales, company number 16982050.
- Registered office: Unit 1 Maple Leaf Farm, Bunwell Road, Bunwell, Norwich, NR16 1SZ.
- Email: info@wildertimberframing.co.uk, for anything about your data.
- Phone: 01603 511 713.
Good Analysis Ltd builds and runs this website for us. It handles the data described here on our behalf and only on our instructions.
2. What we collect and why
| What we collect | Why | Our legal basis |
|---|---|---|
| What you send through the contact form: your first and last name, email address and message | To reply and talk about your project | Our legitimate interest in answering people who contact us, or taking steps toward a contract at your request |
| Sent with each message: your IP address, browser details and the time you sent it | To block spam and abuse of the form, and to keep a reliable record of what was received | Our legitimate interest in a safe, working website |
| Technical data our hosting provider handles to show you the site: your IP address, browser and the pages you request | To deliver the site, keep it secure and fix faults | Our legitimate interest in a safe, working website |
| Page views, through Vercel Web Analytics | To see which pages help people | Your consent, only if you accept analytics |
| Your cookie choices: a random consent ID, what you chose, when, and your country and browser. No IP address | To show what you agreed to, as the law requires | Legal obligation |
We don’t sell personal data, use it for advertising, or make decisions about you by automated means alone that have legal or similarly significant effects.
3. Who we share it with
Only with service providers that process it for us, under contract and on our instructions:
- Good Analysis Ltd (UK): builds and runs this website, and manages the services below for us.
- Vercel (United States): hosts the website and the contact form, runs BotID to check that messages aren’t sent by bots, and runs Web Analytics when you accept it.
- Supabase (database in London): stores contact form messages, the form’s spam protection counters and the record of your cookie choices.
- Resend (United States): delivers each contact form message to our inbox.
- Microsoft 365: our email, where your message arrives and where we reply from.
We may also share data where the law requires it, to protect our rights or safety, or with a buyer if the business is sold, who would then be bound by this policy.
4. International transfers
Some of these providers are in the United States. Where a provider is certified under the UK-US data bridge we rely on that; otherwise we use the ICO’s International Data Transfer Agreement or the UK Addendum to the EU standard contractual clauses. Email us for a copy of the safeguards that apply.
5. How long we keep it
- Contact form messages, in our database and our inbox: up to two years after we last spoke. If your enquiry leads to work, it becomes part of the records for that job, which we keep for as long as tax and legal reasons require.
- Spam protection: the contact form’s limit on repeat messages holds your IP address and email address for up to two days.
- Cookie choices: two years, then deleted automatically.
- Hosting logs: kept for a short time by Vercel, for security and to fix faults.
- Analytics: Vercel keeps counts of page views, not a profile of you.
7. Your rights
Under UK data protection law you can ask us to:
- Access: give you a copy of the personal data we hold about you.
- Correct: fix anything inaccurate or incomplete.
- Delete: erase your data where we no longer have a good reason to keep it.
- Restrict: pause using your data while a concern is looked into.
- Object: stop using your data on the basis of our legitimate interests.
- Transfer: send data you gave us, in a common format, to you or another organisation.
- Withdraw consent: at any time, without affecting what happened before. For cookies, use Cookie settings.
Email info@wildertimberframing.co.uk. We reply within a month, and there’s no charge.
You can also complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint or on 0303 123 1113. We’d be grateful for the chance to put things right first.
8. Changes to this privacy policy
We’ll post any changes on this page and update the date at the top. If a change affects how we use data you’ve already given us, we’ll tell you directly.
9. Contact us
Email info@wildertimberframing.co.uk, call 01603 511 713, or write to Wilder Timber Framing Ltd at the registered office above.